Here at Alabardero Inc we work for your satisfaction. All products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return any unopened product. If we receive a returned product within 30 days, we will issue a refund less the restocking fee.

Damage Due To Freight or Shipping

All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product.

NO RETURNS WILL BE ACCEPTED AFTER 30 DAYS OF INVOICE/SHIP DATE, UNLESS ITEM IS DEFECTIVE AND UNDER WARRANTY.

Returns Process

  • Prior to returning items, please contact us at [EMAIL]  If after speaking, you still want to return unopened product, we will refund the purchase price, plus applicable tax, less shipping and restocking fee, for unopened items purchased within 30 days of receiving it. Customers are responsible for return shipping. 
  • Please notify Support once you have shipped the unopened product back. 
  • Once we receive your package and confirm its condition, we will issue a refund for the unopened product and email you a confirmation.
  • Please allow 7-10 days for the refund to post to your statement.

 Mail Your Returned Item To:

  • 1776 I STREET NW
  • ENTRANCE ON 18TH, BETWEEN H AND I
  • WASHINGTON, DC 20006

Return exceptions

Some items cannot be returned if they are opened. These include [Description of items which cant be returned]. Merchandise that has been used or altered will not be accepted for return or exchange.

Restocking fee

Some items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Customer Service

Please email if there are any issues with your order or product. We are here to help. 

taberna.dc@alabardero.com